Think back!!! Before phones, internet and the need to be accessed 24/7.
When a mum had a problem – they talked to you.
When mum’s gossiped (as they do) you didn’t hear it.
If they didn’t understand something – they asked.
Now with the fabulous invention of the internet, our lives are on a constant merry go round.
You are happily minding your business – when a throw away comment, or a well I heard so and so say, or a “I am so pissed off” comment appears 20 mins after the lesson. Straight away you think – it’s me, what did I do?
DON’T LET THEM KNOCK YOU OUT OF YOUR FLOW.
Its gossip – at the end of the day, if a mum had such a major problem with you, they would say. That pissed off comment on Facebook, could be because their car broke down on the way home.
Think before your emotions go into overdrive.
Before the gut feeling starts to churn
Before the sinking feeling starts to take over
Before the focus goes in the wrong place
Think – if it was really a problem, they would approach you and talk to you about it.
If you have trouble parking at Tesco, and have a moan walking in the door, and a member of staff hears it – does the man at the top care? NO!!!! Because it’s 1 person having a moan about a situation you can’t control.
STEP BACK! BREATHE!
Ask the question is this really relevant; do I really need to know this?
Because at the end of the day, if it was really relevant and you did really need to know this – then they would tell you. And if they don’t – then it can’t be that important.
TOP TIP – Only ever deal with the first party! Meaning – the mum that approaches you directly and says – “I have a problem with” DO NOT DEAL WITH – the mum who says “I heard Joe Blogs mum say blah, blah, blah”
Remember the school game - Chinese whispers.
Don’t play it in your school / studio.
Because it is your school /studio and your rules apply.
Have a complaints procedure and ask them to follow it.
Have a suggestion box and say you will take all considerations into account (that does not mean you action all or any of them)
GOSSIP = HEARSAY = MOANING
STEP BACK! BREATHE. PUT IT IN A MENTAL BOX, UP HIGH ON A SHELF, BURIED IN A HARRY POTTER TYPE VAULT – AND FORGET ABOUT IT.
Protect yourself – you cannot, physically and mentally deal with all the gossip, via small talk, hearsay, Facebook, twitter, social media madness. So don’t!
Deal with 1st person ONLY!
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